Submitting a Complaint

You may submit a complaint via our web form which is available on our Contact Us page here. Please ensure you select 'Complaints' as the subject.

We will acknowledge receipt of your complaint within 24 hours. Your reference for the complaint will be your CurrentBody order number.

Initial Assessment & Response

Our team will review your complaint upon receipt. We aim to provide an initial response and attempt resolution within 48 hours. In cases where further investigation is required, we will keep you informed of the process and provide a final resolution wherever possible within 5 working days.

Escalation Procedure

If you are not satisfied with the initial response from our team, you may request that your complaint be escalated to a senior member of our team. They will review your case and respond with a final decision wherever possible within 5 working days.

If more time is needed, we will keep you informed of expected timelines and the reasons for the delay.

Final Resolution

CurrentBody's decision following the escalation process is considered final. However, this does not affect your statutory rights under consumer law.

If you paid for your order by credit card you may have additional rights of redress.

The Better Business Bureau

If you don't accept our final resolution and would like to escalate the complaint further, you can ask the Better Business Bureau (BBB) to step in. This is an independent and impartial service that helps resolve disputes.

We'll send you the full details of our decision in our Final Response, including your right to refer your complaint to the BBB. If you do so, it should be within 6 months of the date on our Final Response.

Web: https://www.bbb.org/